Contact Us
Question about an order? Can't find what you're looking for?
Our courteous and knowledgeable staff are here to help!
Get in touch
Frequently asked questions
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Exchanges will be accepted within 7 days of your DELIVERY DATE.
No Refunds // Store Credit Only
--------
We hope that you love all your purchases from True Boutique. However, we understand that sometimes you may need to return a purchase. All online orders are eligible for STORE CREDIT ONLY if returned within 7 days of your delivery date. After this timeframe, your item would not be eligible for store credit!
If you still wish to return items after the 7 days, there will be a 15% RESTOCKING FEE deducted from your store credit.
Items purchased at a discount are FINAL SALE. Due to hygiene reasons, the following items are FINAL SALE: ACCESSORIES, BODYSUITS, JEWELRY and SWIMWEAR. LAST ONES and ANY ITEMS WITH DETACHED TAGS will not be accepted. Any items marked on sale will NOT be accepted for return.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
--------
Thank You For Shopping With Us,
XoXo True Boutique
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that depending on the day and time of purchase this could have an effect on shipping time.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.